Terms and Conditions

Lumio, LLC advises you to review the following basic rules that govern the use of our Site (the “Agreement”). Please note that your use of our Site constitutes your agreement to follow and be bound by this Agreement.

Product

Although Lumio, LLC has made every effort to display our products and their colors as accurately as possible, the displayed colors of the products depend upon the monitor of the user, and Lumio, LLC cannot guarantee that the user's monitor will accurately portray the actual colors of the products. Each Lumio product is crafted using products of nature and the product you receive may differ in color, texture and grain pattern from images found on our website.

Orders

All products ordered are for personal use and gifting only. They must not be resold in any form or any place; Lumio, LLC reserves the right to take legal action against unauthorized and unofficial sale of goods.

Lumio, LLC reserves the right to refuse any order. In such case, we will notify you as soon as reasonably practicable and refund to you any payment in full.

Returns

To be considered eligible for a return, a return claim must be submitted within 14 days from the date you received your order. The return claim must be submitted via the contact page on our website or by email to help@hellolumio.com. The order receipt date will be taken as the delivery date per the shipment tracking of your order. Lumio will accept returns in good and unused condition. Please ensure that all items, accessories, documentation and packaging are repackaged when you return it. The cost of return shipping is at your own expense. We have the right to deny a refund for an item that is believed to be previously damaged. Personalized or customized items are ineligible for returns.

Warranty

We are dedicated to delivering the highest quality products. Your Lumio product comes with a one (1) year warranty from the date of purchase. Your warranty is automatic, so there is no need to register. This limited warranty only applies to Lumio products purchased in the United States or directly from Lumio's website. For limited warranty coverage elsewhere, please contact your Lumio dealer, reseller, or distributor.

We warrant that this product shall be free from defects in materials or workmanship with the exceptions stated below.

This warranty does not cover damage caused by accident, misuse, abuse, neglect, excessive moisture, lightning, power surges, other acts of nature, unauthorized product modification or repairs, or failure to follow the instructions outlined in the user manual.

We will repair or replace any defective parts, at our option, within a reasonable amount of time and free of charge any time during the warranty period. After service, we will be responsible for shipping the product back to you at our expense.

Proof of purchase as evidence that the unit was purchased from an authorized dealer within the warranty period is required for warranty service. If you have any questions about your warranty coverage or you think you may need service, email Lumio customer care at help@hellolumio.com. We will do everything we can to answer your questions and resolve any issues as quickly as possible.

This limited warranty is fully transferable provided that the current owner furnishes the original proof of purchase.

THE MAXIMUM LIABILITY OF LUMIO, LLC SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID BY YOU FOR THE PRODUCT. IN NO EVENT SHALL LUMIO, LLC BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES.